AI Assistant for Customer Service
Faster replies are only worth having when they are correct, traceable and easy to hand over to a person. You choose which cases the assistant may handle and decide where a human must take over.
After the course you can:
- ✓Choose which cases the assistant may handle
- ✓Create reply templates with the right tone
- ✓Build a clear handover to a human
USD 79 incl. applicable taxes
Your final price and currency are shown at checkout based on your billing country.
12 months of access · updates included
Buy the course – USD 79Try it free first – 18 min, no account- Payment via Stripe
- 12 months of access
- Certificate with verification link
- Swedish company, reg. no. 559599-6850
The course has nine parts. You map intent and the information each case requires, write an answer policy and a knowledge boundary, set a tone that helps without hiding limitations, and build an escalation that carries the full context.
You handle customer data, identity checks and permitted actions, test the customer journey and measure the right things, and run a test lab with five cases plus a separate go/no-go decision before designing a controlled pilot. The final quiz has eight questions; answer at least seven correctly to earn your certificate of completion.
What you will build
AI assistant
You will learn to: Build an assistant that drafts customer service replies for human approval
What you will be able to do
- ✓Choose which cases the assistant may handle
- ✓Create reply templates with the right tone
- ✓Build a clear handover to a human
- ✓Track quality and customer satisfaction
- ✓A personal course certificate once you have completed all parts and passed the knowledge test – with its own verification link, easy to share on LinkedIn or add to your profile.
Course content
- 1Choose which cases the assistant may handle
- 2Map intent and required information
- 3Create the answer policy and knowledge boundary
- 4A tone that helps without hiding limits
- 5Escalation that actually works
- 6Customer data, identity and permitted actions
- 7Test the customer journey and measure the right things
- 8Test lab and pilot design
- 9Final assignment and quiz
The courses are created by Michael Hammarstedt, founder of AI-agentutbildning. I'm not a programmer by background – I started with vibe coding myself. That's why the courses explain everything step by step, with no prior knowledge needed.
More about us →Source-checked content
The course is reviewed against official documentation and established standards. The organizations below are examples of sources whose material the content builds on.
- NIST
- OpenAI
- Anthropic
- n8n
- Swedish Authority for Privacy Protection (IMY)
- Last checked:
- September 19, 2026
- Next scheduled review:
- December 19, 2026